Retail Sales Associate/ Key Holder

About the Role

This role at CubeSmart Self-Storage involves managing and maintaining stores within a district, encompassing customer service and property maintenance responsibilities.

Key Responsibilities

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions.
• Delivering a standout customer experience.
• Interacting face-to-face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Performing daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units.
• Selling store merchandise.
• Managing the leasing process.
• Accepting payments utilizing the Point-of-Sale System (POS).
• Completing daily bank deposits.
• Making courtesy calls to customers regarding late payments.

Property Maintenance

• Daily walks of the property.
• Cleaning units and store grounds.
• Opening and closing of storage doors (up to 50 lbs.).
• Maintaining the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean and tidy storage doors, and neat decluttered office space).

Requirements & Tech Stack

• Point-of-Sale System (POS)

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.