At Your Service Center Associate, Fashion Place

About the Role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You will support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, all while upholding Macy's service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You will thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

Key Responsibilities

• Ensure the At Your Service areas are clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up-to-date on trends and promotions.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations.
• Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up In Store.
• Be proficient in all systems needed to complete transactions.
• Ensure the collection area is organized for a friction-free customer pick-up experience.
• Recover merchandise and keep the pickup and return areas clean.
• Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• Share Loyalty program benefits and ensure customers have all they need.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
• Meet daily sales goal challenges.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Ability to make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfortable handling electronic devices.
• Frequent use of computers and other technology, including handheld equipment and cash register.
• Ability to process register transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Qualifications

• Strong multitasking abilities.
• Problem-solving skills.
• Attention to detail.
• A customer-first mindset.
• Passion for selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality.