Center Manager

Sporthood

Key Responsibilities

• End-to-end operations of the Centers/ Region, including operations and business development.
• Ensure effective utilization of all coaches/leads, aiming for 8 working hours per coach. Collaborate with RM to increase coach productivity and effectiveness during periods of low usage.
• Coordinate and conduct monthly workshops, assessing coach skills trained and monitoring center classes for appropriate planning.
• Ensure complete occupancy of center slots and timely closure of generated leads, including renewal completion.
• Conduct weekly meetings with the center in-charge to update on center performance details and required support.
• Submit weekly center/region data performance reports to the Bangalore office every Monday.
• Conduct monthly interactions with parents of all batch students in consultation with lead coaches.
• Suggest and collaborate with DM/RM on marketing collaterals/designs and develop content to promote and increase numbers to achieve targets.
• Focus on customer engagement through tournaments, PTM training, etc.
• Maintain tight control on operational expenditure and monitor consumable utilization for optimal usage through efficient process flows.
• Achieve Quarterly/Yearly revenue targets through renewals and lead conversion.
• Manage and increase the effectiveness and efficiency of the sports program, drive team initiatives, and contribute to long-term operational excellence.
• Conduct training for coaches on the Trainer App, ensuring timely updates on new features, changes, and offers.
• Analyze center performance and prepare action plans, updating DM/RM in weekly meetings.
• Ensure system updation of leads and data in the portal.
• Achieve monthly targets for all handled centers.
• Understand the incentive structure for all sports and ensure it is explained to lead coaches and coaches, verifying their benefit.

Job Details

• Location: Bangalore
• Working days: 6 days a week