Limited Vacancy For Work FROM Home ll CSA

About the Role

This is a contractual role for a Customer Support Associate in a Voice Process, handling English and Hindi. The position is 100% Work From Home.

Key Responsibilities

• Resolve customer queries via voice calls.

Requirements & Tech Stack

• Work Timing: 24/7 rotational shifts (Day and night).
• 5 working days with 2 rotational weekly offs.
• Language: Bengali (main) and Basic English.
• System Requirements:
• OS: Windows 10 or 11
• RAM: 8 GB or above
• Processor: Core i5, Gen 6 or above
• Internet: Minimum 30 Mbps connection (Upload/ Download)
• Power backup
• Noise-cancelling USB headset
• Wifi

Qualifications

• Minimum education: Higher Secondary (12th Pass). Graduates are also welcome.
• Age Criteria: 18-40 years.
• Excellent verbal communication skills in English and Hindi.
• No major MTI (Mother Tongue Influence) for voice process.
• Typing Test: Minimum 25 WPM / 90% accuracy.

Compensation

• Freshers: 1,68,000 CTC (Approx. 14K in-hand/month).
• Freshers: 16,000/- CTC - 258000 (APPROX).
• Exp: 18,000/- CTC - 2,89,000 (APPROX).

Documents Required (Mandatory)

• System configuration snapshot
• Photo of WIFI
• Photo of power backup (e.g., Inverter or Generator)
• Net speed test by Ookla (minimum 30 MBPS upload/download)
• Aadhaar Card (Front and Back side Photo)
• Clear Selfie with Aadhaar Card (where Aadhaar image and face are clearly visible)
• Updated CV
• For experienced candidates: Experience Letter, Offer Letter, Last 3 months payslips.

Interview Process

• HR Round (Video Call; Aadhaar mandatory for WFH)
• Typing Test
• Final round (Google Meet; selfie with Aadhaar is mandatory)

Interested candidates can reach out to Shreya at 6290450549 or email documents to [email protected].