Customer Support Executive (Voice Process)
Tech Mahindra
Chennai0–3 yrs3m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years · Any graduate
- Must know
- Customer serviceLead generation
- Work
- On-site in Chennai
- Pay
- ₹2–3.5 LPA
- Skill demand
- Customer service59%Lead generation5%of 113 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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Job Title: Customer Support Executive (Voice Process)
Company: Tech Mahindra
Location: Chennai (Work from Office)
Key Responsibilities
- Handle inbound and outbound customer calls or emails professionally.
- Address customer queries with empathy and effective resolution.
- Communicate fluently in English and at least one native language.
- Deliver exceptional customer experience through active listening and problem-solving.
- Maintain service quality standards and process compliance.
- Accurately document customer interactions and resolutions.
- Ensure timely response and closure of customer concerns.
Requirements & Tech Stack
- Excellent verbal and written communication skills in English.
- Neutral Indian accent preferred.
- Fluency in Kannada, Malayalam, or Hindi with English.
- Strong active listening and probing abilities.
- Good typing speed and accuracy.
- Ability to remain calm and diplomatic during customer interactions.
- Strong attention to detail and customer-focused approach.
- Excellent interpersonal and problem-solving skills.
Qualifications
- Any Graduate
- Any Postgraduate
Work Schedule
- 6 Days Working
- 1 Rotational Week Off
- Fixed shift timings (9am to 6pm & 10am to 7pm)
Salary Package
- Annual CTC - 2.60 LPA - 3.40 LPA (Based on relevant Experience (BPO))
- For Hindi speakers: Only experienced (min 1 yr relevant exp) required.