Customer Support Executive
Spes Staffing Solutions
Pune0–5 yrs1h agovia Naukri
About the Role
We are hiring enthusiastic, customer-focused, and motivated individuals for the position of Customer Support Executive – International BPO. The selected candidates will be responsible for handling international customer queries through voice and non-voice processes, ensuring prompt resolutions, and delivering an excellent customer experience. This is an excellent opportunity for freshers and experienced professionals looking to build or advance their careers in the BPO and customer service industry.
Key Responsibilities
- Handle inbound and outbound customer interactions with international clients.
- Resolve customer queries, complaints, and service-related issues professionally and efficiently.
- Provide accurate information and ensure a high level of customer satisfaction.
- Maintain quality, productivity, and customer service standards.
- Document customer interactions, update records, and ensure timely follow-ups.
- Meet individual and team performance targets.
- Follow company policies, process guidelines, and quality procedures.
Requirements & Tech Stack
- Education: Minimum HSC (12th pass) or Graduate in any discipline, as per process requirements.
- Experience:
- Freshers are welcome to apply.
- Candidates with prior experience in BPO, customer support, or international voice/non-voice processes will be preferred.
- Skills:
- Excellent verbal and written communication skills in English.
- Strong customer-handling, problem-solving, and interpersonal skills.
- Basic computer knowledge and familiarity with customer support systems.
- Ability to work in a fast-paced, target-driven environment.
- Flexibility to work in rotational shifts, including night shifts.
Salary Package
- Freshers: Approximately 3 LPA.
- Experienced Candidates: Up to 7 LPA, depending on experience, skills, and interview performance.
Working Days & Shifts
- 5-day working week.
- Rotational shifts, including night shifts, depending on the process.
- Rotational week-offs as per company requirements.
Perks & Benefits
- Attractive performance-based incentives and bonuses.
- Transport facilities as per company policy and process eligibility.
- Structured training and development programs.
- Career growth and internal promotion opportunities.
- Professional and supportive work environment.
Locations
- Viman Nagar
- Magarpatta
- Yerwada
- Hinjewadi
- Kharadi