Customer Service Executive

Company: LearningShala

Job Overview

LearningShala.in is an EdTech platform that helps students explore undergraduate (UG) and postgraduate (PG) programs offered by recognized universities. We support students throughout their academic journey, from registration and admission to enrollment and related student services. We are looking for a Customer Support Executive to handle student queries, assist with registration and re-admission processes, provide program information, and drive admission enrollment while ensuring an excellent student experience.

Key Responsibilities

• Handle student queries through calls, WhatsApp, emails, and other communication channels.
• Explain company services, university programs, eligibility criteria, fee structures, and admission procedures.
• Assist students with new registrations, re-registration, and re-admission processes, wherever applicable.
• Guide prospective students through the admission process and convert interested inquiries into successful enrollments.
• Follow up with students regarding pending documents, registration formalities, fee payments, and admission status.
• Resolve student concerns and coordinate with internal teams to ensure timely solutions.
• Maintain accurate student records, follow-up details, and lead statuses in the CRM.
• Achieve assigned admission enrollment targets while maintaining service quality and student satisfaction.

Requirements & Tech Stack

• Graduate in any discipline.
• Excellent communication and customer-handling skills.
• Strong follow-up, problem-solving, and coordination abilities.
• Basic understanding of sales, admission counseling, or customer support.
• EdTech or admission-related experience is preferred; freshers with good communication skills may also apply.