Coordinator, Inflight Training
American Airlines
About the Role
- Responsible for the auditing, issuance, and updating of Flight Attendant qualification records in accordance with Federal Aviation Administration (FAA) and company policies.
- Requires a varying schedule including weekends and holidays.
- The role is a part of the Flight Service Training team within the Flight Service group.
What You'll Do
- Supports the continual operation of a training management system.
- Performs audit(s) of all web-based training completion, issued qualifications, and training eligibility for all students attending training.
- Manages day-of-class set-up for all training programs.
- Creates and maintains documentation for all processes and procedures.
- Monitors Flight Attendant Initial Operating Experience.
- Coordinates with the FAA, DOD, IOSA, IEP etc. to provide timely and accurate data for audits.
- Performs system-associated registration activities, including report generation and specific assignment of flight attendants to training.
- Provides records and/or systems explanations to internal and external customers as requested.
- Coordinates with Base Operations, Training Support Desk, APFA and Crew Scheduling to resolve Flight Attendant qualification issues.
- Flexes to support additional duties, as needed.
Requirements & Tech Stack
- High school diploma or GED.
- 0-2 years of relevant experience.
- Advanced knowledge of FOS and associated systems.
- Advanced knowledge of MS Office suite including Excel and Access.
- Knowledge of Enterprise Learning Management System.
- Strong interpersonal skills.
- Ability to handle shifting priorities and work independently.
- Strong task organizational skills with adherence to developed business practices to ensure a high degree of accuracy.
- Ability to coordinate task(s) amongst team, as needed.
Qualifications
- Bachelor’s degree or equivalent work experience (Preferred).