Pharmacy Graduate Intern (Non-US Education)

About the Role

Engages in post-graduate pharmacy activities under direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers regarding medication usage, drug interactions, and preventive healthcare. Responsible for compounding, dispensing, reviewing, and verifying prescribed medications within regulatory and company guidelines. Supports pharmacy workflow optimization, financial performance, inventory management, and customer experience enhancement.

Key Responsibilities

Customer Experience

• Greets and assists customers with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating needs and offering services proactively.
• Supports efforts to enhance customer experience by increasing focus on healthcare services such as patient consultation, medication management, drug therapy reviews, and performing retail, clinical, or wellness services like immunizations and diabetes awareness.
• Participates and assists in community events as requested.

Operations

• Under direct supervision of a licensed pharmacist, counsels patients on medication usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products, referring to a medical provider as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures pharmacy operations adhere to regulations, company policies, and standards.
• Assists the pharmacy manager with establishing procedures for efficient pharmacy workflow, including role assignment, activity coordination, and soliciting employee suggestions.
• Responsible for opening and closing the pharmacy and shift change duties.
• Ensures the use of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of pharmacy systems such as Intercom Plus, registers, automation, and StoreNET.
• Proposes and implements enhancements to pharmacy systems to promote productivity.
• Ensures accurate processing of insurance claims, resolving customer issues, and preventing payment rejections.
• Follows up with insurance companies and medical providers, and participates in 3rd party audits.
• Follows up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies, and to suggest alternative medications and answer questions.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, and diabetes awareness.
• Assists and supports the pharmacy manager in analyzing performance data, including pharmacy financials, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
• Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with the local medical community, including physicians, nurses, and other healthcare providers.
• Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and customer issue resolution.
• In virtual environments, conducts virtual product review following specific company procedures and guidelines.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training.
• Reinforces Pharmacy Manager's direction in staff performance through coaching, constructive feedback, and monitoring customer service.
• Fosters employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitoring progress, and fostering a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy journals, company publications, and communications.
• Maintains awareness of developments in retail and management and pursues best practices.
• Obtains necessary certifications, education credits, and training, such as People Plus Learning modules, as required by the Company.
• Seeks professional development by monitoring performance, soliciting constructive feedback, and leveraging the pharmacy manager and store manager as mentors.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Bachelor's degree in Pharmacy from an accredited University outside the United States
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC)
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy within 45 days of completion of intern hours.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• Intercom Plus
• StoreNET

Qualifications

• Bachelor's degree in Pharmacy from accredited University outside the United States
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Experience with pharmacy systems such as Intercom Plus, registers, automation, and StoreNET.
• Ability to develop and maintain good relationships with the local medical community.
• Knowledge of Good Faith Dispensing policy and state and federal controlled substance laws.