Service Process Coordinator

About the Role

The Service Process Coordinator 2 performs basic assignments under direct supervision. This role may service a range of products/services and requires applying knowledge of broad work area procedures and activities with attention to detail and task accuracy.

Key Responsibilities

• Organizes, records, processes, and services the production output of various basic servicing activities.
• Works on basic projects under direct supervision.
• Supports a range of products/services.
• Applies knowledge of broad work area procedures and activities.
• Applies attention to detail and task accuracy.
• Scans files into a computer application to validate accuracy.
• Assesses risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
• Ensures compliance with applicable laws, rules, and regulations.
• Adheres to Policy and applies sound ethical judgment.
• Escalates, manages, and reports control issues with transparency.

Requirements & Tech Stack

• Basic written, verbal, and listening skills.
• Basic knowledge of the organization.
• Ability to select the best course of action from multiple, defined options.
• Ability to select appropriate procedures to resolve problems, which may involve uncommon variations.
• Ability to anticipate problems and recognize when to deviate from standard practices.

Qualifications

• High School diploma or equivalent.
• Prior work experience in a related job providing a good understanding of activities, policies, procedures, and concepts of the work area.
• Ability to lift/maneuver 30 lb. bankers boxes and push/pull fully loaded wooden carts.
• Ability to pull files or re-fill which requires standing, stooping, bending, stretching for complete 8-hour shifts.