Customer Support Person

Position: Customer Support Executive

Company: NosNia.ai

Location: Ahmedabad (Work From Office)

Job Type: Full-Time

About Nosnia.ai

Nosnia.ai is an AI-powered SaaS platform that helps businesses automate communication, generate leads, and improve customer engagement through WhatsApp and omnichannel solutions.

Role Overview

As a Customer Support Executive, you will be responsible for assisting customers, resolving their queries, providing product guidance, and ensuring a smooth customer experience. This role is ideal for freshers who possess strong communication skills and a willingness to learn.

Key Responsibilities

• Handle customer queries via chat, email, WhatsApp, and calls.
• Understand customer concerns and provide timely resolutions.
• Assist customers in using the Nosnia.ai platform effectively.
• Escalate technical or product-related issues to the relevant teams.
• Maintain accurate records of customer interactions and follow-ups.
• Ensure customer satisfaction through professional communication.
• Coordinate with internal teams for issue resolution.
• Provide basic product demonstrations and guidance when required.

Requirements & Tech Stack

• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic computer and internet knowledge.
• Ability to learn new software and technologies quickly.
• Positive attitude and customer-centric approach.
• Good organizational and time management skills.

Qualifications

• Any Graduate (Freshers can apply).
• Experience in customer service, telecalling, or support roles will be an added advantage.
• Familiarity with CRM tools is a plus.

What We Offer

• Opportunity to work with a fast-growing AI SaaS company.
• Learning and career growth opportunities.
• Exposure to customer success and technology platforms.
• Supportive and collaborative work environment.

How to Apply

Send your updated resume to: hr@nosnia.ai

WhatsApp: +91 92134 53923