Medical Assistant, Certified

About the Role

This role focuses on providing medical and clinical support services to patients. It plays an important role in the revenue cycle process, clinical operations, and patient experience. This is a patient liaison role through both clinical and administrative responsibilities.

Key Responsibilities

• Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information.
• Assists physicians with procedures and educates patients on specimen collection.
• Performs clerical or administrative duties in support of clinical operations.
• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider availability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Exercises a high degree of customer service in all interactions.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit.
• Checks to ensure patient comfort, privacy, and safety.
• Completes a fall risk assessment.
• May sit with a patient who needs monitoring.
• Prepares exam room for each patient.
• Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.
• Performs collection of specimens and/or ensures necessary supplies and equipment are ready.
• Performs Point of Care Testing (POC) as ordered.
• Performs quality control checks on equipment.
• Assists in arranging for diagnostic testing and surgical procedures.
• Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into the electronic medical record.
• Processes and tracks referrals and prior authorizations.
• Notifies provider of patient requests for referrals and prescription renewals.
• Stocks, maintains, and rotates medical supplies in clinic rooms.
• Monitors expiration dates of medical supplies.
• Monitors medical supply inventory for clinic and orders supplies as needed.
• Participates in unit specific quality improvement projects.
• Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
• May administer immunizations.
• May be asked to cover satellite locations.

Requirements & Tech Stack

• Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification OR Obtain within three (3) months.
• High school diploma or equivalent.
• Knowledge of EPIC.
• Ability to read, write and spell in English to ensure accurate message taking and documentation.
• Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software.
• Ability to navigate through electronic medical record systems.
• Knowledge and ability to use universal precautions.
• Knowledge of patient handling.
• Maintains sensitive and confidential patient information according to HIPAA.

Qualifications

• 0 – Less than Two (2) years of Medical Assistant experience.
• Ability to prioritize work and complete tasks in a timely manner.
• Works independently and accurately with excellent follow-through.
• Good interpersonal skills.
• Demonstrates organizational skills and attention to detail.
• Capability to make decisions to ensure patient safety and promote quality patient care.
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Physical Requirements

• Occasional lifting of 30-35 pounds and turning of patients.
• Prolonged standing and walking.
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
• Exposure to infectious disease and possible carcinogenic chemicals.
• Exposure of blood-borne pathogens.
• Requires fine manual dexterity to lift and maneuver patients.
• Requires visual and aural acuity necessary to monitor patient care.

Preferred Qualifications

• Two (2) years of Medical Assistant experience.
• Bilingual.
• Experience with electronic medical record systems.