International Process Associate
The Job Factory
Bengaluru0–3 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years · Any graduate
- Must know
- Customer serviceLead generationCRM
- Work
- On-site in Bengaluru · internship
- Pay
- ₹3–4.5 LPA
- Skill demand
- Customer service84%CRM13%Lead generation10%of 148 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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Position: Customer Service Executive – International Voice Process
Job Description
- Handle inbound and/or outbound calls from international customers.
- Understand customer queries and provide accurate, professional solutions.
- Assist customers with product, service, account, and process-related inquiries.
- Resolve customer complaints and concerns while maintaining customer satisfaction.
- Communicate fluently and professionally in English.
- Maintain proper documentation of customer interactions in the CRM system.
- Follow company policies, quality standards, and standard operating procedures (SOPs).
- Meet daily performance targets, quality standards, and customer satisfaction goals.
- Escalate complex issues to the appropriate department whenever required.
- Maintain a professional tone, patience, and a customer-first approach throughout every interaction.
Requirements & Tech Stack
- English communication skills (fluent and professional)
- CRM system (for documentation)
Qualifications
- Freshers and candidates with up to 2 years of experience can apply.
- Any graduate or undergraduate candidates may apply.
- Good verbal communication skills in English are essential.
- Strong listening, problem-solving, and interpersonal skills.
- Willingness to work in rotational shifts, including night shifts.
- Candidates must be available for immediate joining.
Job Location: Bangalore
Shift: Rotational shifts / night shifts