IT Functional Analyst I

About the Role

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Key Responsibilities

• Analyze and develop solutions addressing customer needs.
• Troubleshoot daily operational system issues to define root cause and define temporary/permanent solutions.
• Ability to take direction, learn processes/systems quickly and apply to deliver results based on timeline.
• Work with business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs.
• Conduct on-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools.
• Organize, schedule, and run meetings to identify supply chain opportunities and system needs.
• Interact with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production.
• Document meeting minutes, action items, issues, and risks.
• Document requirements, process flows, new functionality, and creation of SOP/training materials.
• Train super and end users on new functionality and process changes.
• Ability to plan, track, escalate, and deliver upon tasks and timelines assigned.
• Available for 24/7 support (scheduled and off hours).
• Review system design approaches to ensure they fully meet the business requirements.
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Produce key documents, both in written and presentation format.
• Monitor process and technology and provide insights into overall status.

Requirements & Tech Stack

• Oracle Master Data Management
• Business Analysis experience
• Proficient computer skills (Microsoft Office, Outlook)

Qualifications

Minimum Qualifications:

• 0 Years – Experience in Field or similar manufacturing environment
• 0 Years – Experience in Position
• 0 Years – Experience managing people/projects

Experience may include a combination of work experience and education.

Preferred Qualifications:

• 2 Years– Experience in Field or similar manufacturing environment
• 2 Years – Experience working in Position
• 2 Years – Experience managing people/projects

Experience may include a combination of work experience and education.

Competencies

LIFE Competency Model:

• Lead Like an Owner
• InnovACT
• Find a Way
• Empowered to be Great

Additional Competencies:

• Ability to work in fast-paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations.
• Overall high degree of professionalism.
• Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people. Must work independently.
• Strong analytical, problem-solving skills and critical thinking skills.
• Ability to translate complex business needs into use case models.
• Ability to manage multiple priorities and projects.
• Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident.
• Excellent interpersonal skills.
• Excellent analysis, planning, and organizational proficiency and good business judgment.
• Ability to deliver effective and professional presentations to peers, management, and other professionals within our field.
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels.

Education

Minimum Required:

• Bachelor’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, related field, or equivalent work experience.

Preferred (Optimal Candidate):

• Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experience.

Compensation

Pay Rate Type: Salary $82,011.54 - $118,916.74 / Yearly

Benefits

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!