Store Manager

About the Role

Shubhsuki Ventures Pvt. Ltd., a textile and apparel company specializing in sarees, is seeking a Store Manager for its contemporary saree brand, Kaushah. The role involves taking complete ownership of day-to-day store operations, sales performance, customer experience, inventory, team management, and store discipline.

Key Responsibilities

• Store Operations
• Take complete ownership of daily store operations and ensure smooth functioning.
• Ensure the store is clean, organized, well-presented, and customer-ready at all times.
• Ensure proper opening and closing procedures are followed.
• Maintain store discipline, hygiene, safety, and operational standards.
• Coordinate with management and other teams to resolve operational issues.
• Sales & Target Achievement
• Drive daily, weekly, and monthly sales targets.
• Monitor individual and team sales performance.
• Develop strategies to improve walk-in conversion, average bill value, repeat purchases, and customer retention.
• Ensure effective product presentation and upselling/cross-selling.
• Track sales performance and take corrective action where required.
• Identify opportunities to increase store revenue and customer footfall.
• Customer Experience & Relationship Management
• Ensure every customer receives a warm, professional, and personalized shopping experience.
• Understand customer requirements and assist them in selecting suitable sarees and products.
• Handle customer queries, complaints, exchanges, and service issues professionally.
• Build strong relationships with customers and encourage repeat visits.
• Collect and maintain customer feedback and communicate key insights to management.
• Team Management
• Lead, supervise, and motivate the store sales team.
• Allocate daily responsibilities and monitor individual productivity.
• Conduct regular team briefings on targets, products, offers, and customer service.
• Train team members on product knowledge, selling techniques, customer handling, and store SOPs.
• Monitor attendance, punctuality, grooming, discipline, and overall team performance.
• Identify performance gaps and provide coaching and corrective feedback.
• Inventory & Stock Management
• Ensure accurate stock receiving, storage, movement, and sales records.
• Monitor stock levels and coordinate with the warehouse/team for replenishment.
• Conduct regular stock checks and physical inventory verification.
• Ensure correct tagging, barcode management, folding, and display of sarees.
• Minimize stock discrepancies, damage, loss, and misplacement.
• Coordinate with the warehouse and management for stock requirements.
• Visual Merchandising & Store Presentation
• Ensure sarees and products are attractively displayed according to brand guidelines.
• Maintain proper product categorization and display standards.
• Ensure new collections, bestsellers, and promotional products receive appropriate visibility.
• Maintain a premium and consistent store ambience.
• Coordinate with the management/creative team for promotional and visual merchandising requirements.
• Billing & Cash Management
• Ensure accurate billing and payment collection.
• Monitor cash, card, UPI, and other payment transactions.
• Ensure daily cash reconciliation and proper documentation.
• Coordinate with the accounts team regarding billing discrepancies, refunds, exchanges, and payment issues.
• Ensure compliance with company billing and financial procedures.
• Reporting & MIS
• Prepare and submit daily store sales reports.
• Track daily footfall, conversion, sales, average bill value, and other relevant KPIs.
• Submit inventory and stock discrepancy reports.
• Maintain records of customer complaints, returns, exchanges, and feedback.
• Share daily/weekly performance updates with management.
• Highlight operational challenges, sales gaps, and improvement opportunities.
• Coordination & Administration
• Coordinate with warehouse, accounts, HR, marketing, and management teams as required.
• Ensure timely availability of products, packaging materials, and other store requirements.
• Support promotional activities, events, campaigns, and new collection launches.
• Ensure all store SOPs and company policies are followed.

Qualifications & Experience

• Required
• Graduate/Diploma in Retail Management, Business Management, Sales, Operations, or a related field preferred.
• 15 years of experience in retail/store management, preferably in apparel, fashion, sarees, textiles, lifestyle, or premium retail.
• Strong sales and customer relationship management skills.
• Experience in managing and motivating a retail sales team.
• Good knowledge of inventory and store operations.
• Good communication and interpersonal skills.
• Basic knowledge of Excel, POS, billing, and inventory systems.
• Strong numerical, organizational, and problem-solving skills.
• Ability to work in a target-driven and fast-paced retail environment.
• Preferred
• Experience in saree, ethnic wear, fashion, apparel, or textile retail.
• Experience handling premium/high-value customers.
• Knowledge of retail KPIs and sales performance tracking.
• Experience with POS, ERP, barcode, and inventory management systems.
• Experience in visual merchandising and retail store launches.