Telecallers

About the Role

This is a full-time Telecaller role with a hybrid work arrangement, based in Panchkula with some work-from-home flexibility.

Key Responsibilities

• Engage with prospective students and parents over phone calls to provide information about colleges, courses, and admission processes.
• Make outbound calls.
• Respond to inbound inquiries.
• Update call records in the system.
• Follow up on leads in a timely manner.
• Explain services clearly.
• Address caller questions.
• Guide callers toward appropriate educational options.
• Meet daily call and conversion targets.
• Coordinate with the counseling and sales teams.
• Share feedback from callers.
• Maintain a professional and courteous communication style.

Requirements & Tech Stack

• Strong verbal communication skills in English and local languages.
• Clear and confident telephone presence.
• Customer service and relationship-building abilities.
• Basic computer literacy, including use of CRM tools or spreadsheets.
• Organizational and time-management skills.
• Ability to work in a hybrid setup.
• Ability to adapt to changing processes.
• Ability to collaborate effectively with team members.

Qualifications

• Minimum educational qualification of a high school diploma.
• A graduate degree is preferred but not mandatory.
• Prior experience in telecalling, call centers, or inside sales in education or related sectors is an advantage.