Office Administrator & Customer Experience Coordinator

About the Role

RoyCo Roofing is a growing residential roofing company seeking a personable, organized, and motivated individual to join our team as an Office Administrator & Customer Experience Coordinator. This role offers valuable business experience, the opportunity to work alongside company leadership, and potential for growth within an expanding organization. No prior roofing or construction experience is required.

Key Responsibilities

Customer Experience & Communication

• Serve as the first point of contact for customers.
• Answer and direct incoming phone calls in a friendly, professional, and timely manner.
• Make outbound calls to homeowners to schedule appointments and inspections.
• Coordinate scheduling and customer communications with the sales team.
• Ensure customer inquiries and messages are documented and handled appropriately.

Sales & Administrative Support

• Assist the sales team with scheduling, documentation, and general clerical tasks.
• Maintain accurate customer information within the CRM system.
• Help organize paperwork, files, and internal records.
• Support follow-up communications and day-to-day administrative needs.

Office Management

• Help maintain an organized, professional, and welcoming office environment.
• Manage office supplies, consumables, and general purchasing needs.
• Coordinate mail, deliveries, and office vendors.
• Assist with company meetings, events, and miscellaneous administrative projects.

Qualifications & Skills

Personality & Attitude

• Friendly, outgoing, and comfortable communicating with people over the phone.
• Highly organized with strong attention to detail.
• Dependable, punctual, and capable of managing multiple responsibilities.
• Self-motivated with a positive attitude and willingness to learn.
• Interested in professional growth and taking on additional responsibilities.
• Takes pride in their work and enjoys helping people.

Technical & Communication

• Comfortable using computers, modern software, and technology.
• Excellent written and verbal communication skills.

Experience

• Previous experience in office administration, customer service, or scheduling is helpful, but not necessary.
• A college degree is preferred but not required.
• Recent graduates and candidates beginning their professional careers are encouraged to apply.

Work Environment

• Full-time, Monday through Friday, in-office position.
• Location: Kansas City Metro.
• Compensation: $45,000–$55,000 annually, depending on qualifications and experience.