International Voice Process
Sutherland
Kochi0–3 yrs2h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- OperationsStakeholder managementCustomer service
- Work
- On-site in Kochi · internship
- Pay
- Not stated by the employer.
- Skill demand
- Customer service34%Operations4%Stakeholder management1%of 99 similar fresher jobs posted in India this week
- Listed
- 29 Oct 2026 · still open
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About the Role
We are looking for an experienced professional with a strong background in healthcare and insurance, particularly in Health Insurance, Life Insurance, and Group Insurance. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a good understanding of healthcare and insurance processes.
Key Responsibilities
- Handle health, life, and group insurance-related queries and processes.
- Demonstrate a strong understanding of healthcare services and insurance operations.
- Communicate effectively with customers, clients, healthcare providers, and insurance stakeholders.
- Explain insurance policies, coverage, benefits, eligibility, and claim procedures.
- Support insurance claims processing, policy administration, and customer service activities.
- Maintain accurate documentation and ensure compliance with applicable insurance procedures.
- Resolve customer queries professionally and ensure a high level of customer satisfaction.
- Coordinate with internal teams and external stakeholders to ensure smooth operations.
Requirements & Tech Stack
- Relevant experience in Health Insurance, Life Insurance, and Group Insurance.
- Prior experience in the healthcare industry is mandatory.
- Excellent verbal and written English communication skills.
- English proficiency at C1 level or equivalent, with the ability to communicate fluently and professionally.
- Strong customer service, problem-solving, and interpersonal skills.
- Good understanding of insurance policies, claims, coverage, and related processes.
- Ability to handle customer interactions professionally and efficiently.
- Willingness to work at the Kochi, Kerala location.
Qualifications
- Candidates with experience in healthcare insurance operations, insurance claims, policy administration, or insurance customer support.
- Candidates with exposure to international healthcare or insurance processes will be preferred.
- Candidates with excellent communication skills and the ability to explain complex insurance information clearly.
Work Location
- Kochi, Kerala