Account Associate I
TekWissen India
Chennai, Tamil Nadu, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskLean / Six Sigma
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Listed
- 29 Oct 2026 · still open
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Location: Chennai
Job Type: Contract
Duration: 3 Months
Work Type: Onsite
Overview
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third-party sellers.
Key Responsibilities
- Deliver assigned campaigns on time with the right quality.
- Learn and adapt to new features and changes in processes.
- Follow SOP while creating campaigns.
- Update workflow tools and trackers to keep track of daily tasks.
- Be flexible to work on rotational shifts as per business requirements.
- Fulfill objectives and KPI criteria for business, such as SLA, productivity, and quality targets.
- Alert managers/SMEs on problems or concerns proactively.
- Meet daily goals on tasks allocated.
- Work on resolving customer-facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and ensure tasks meet quality standards.
- Spot/catch errors in the SOP content and reach out to respective Subject Matter Experts for correction.
- Contribute towards process enhancement by offering automation ideas/Kaizens.
- Aim to complete at least 1 Kaizen/4 – JDIs in a year.
- Be part of deep dives to provide inputs to SMEs while doing root cause analysis.