International Voice Process Associate
IntouchCX
Hyderabad0–4 yrs34m agovia Naukri
Walk-in drive · Sun 1 Nov · 9.30 AM - 5.30 PM
📍 [Intouch CX's B16 building, Raheja Mindspace - 5 floor ] Map
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Customer serviceLead generationCRM
- Work
- On-site in Hyderabad · internship
- Pay
- ₹2–3.5 LPA
- Skill demand
- Customer service37%Lead generation8%CRM7%of 99 similar fresher jobs posted in India this week
- Listed
- 31 Oct 2026 · still open
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Position: International Voice Process – Customer Support Executive
Location: Hyderabad
Experience: Minimum 6 Months (Mandatory)
Communication: C1-Level English Proficiency
Eligibility: Experienced Candidates Only (No Freshers)
Key Responsibilities
- Handle inbound and outbound calls from international customers professionally.
- Understand customer requirements and provide accurate solutions.
- Maintain high customer satisfaction through effective communication.
- Handle customer complaints, queries, and escalations.
- Follow process guidelines, quality standards, and compliance procedures.
- Maintain accurate customer interaction records in CRM systems.
- Achieve performance targets while maintaining service quality.
- Demonstrate excellent listening and problem-solving skills.
Requirements & Tech Stack
- Minimum 6 months of experience in International Voice Process or International Customer Support.
- Freshers are not eligible.
- Excellent spoken and written English communication (C1 level).
- Strong customer-handling and interpersonal skills.
- Confidence in interacting with international customers.
- Willingness to work in rotational and night shifts.
- Basic computer knowledge and good typing speed.
- Ability to work in a fast-paced, target-driven environment.
Skills Required
- International Voice Process Handling
- Excellent English Communication
- Customer Relationship Management
- Active Listening
- Problem-Solving & Conflict Resolution
- Complaint and Escalation Handling
- CRM & Computer Knowledge
- Multitasking and Time Management
- Customer Satisfaction & Retention
Benefits
- Competitive salary based on experience and skills.
- Two-way cab transportation (subject to eligibility).
- Supportive and professional work environment.
- Career growth and internal mobility opportunities.
- Training and professional development.
How to Apply
- Email: [email protected]
- Contact: 7075920946
- Please mention HR Vandana as a reference on your resume.