Community and Growth Associate

Community & Growth Associate

Work Mode: Remote, with on-site event hosting in Gurugram.

Role Type: Part-time.

Working Hours: Weekdays for calls (3 hrs/day); weekend availability required, especially Saturdays.

Event Hours: Typically 6:30 PM–8:30 PM.

About Sovyb

We organize curated social meetups where six people share a table, exchange stories, and have genuine conversations. Our goal is to make meeting new people more comfortable, accessible, and meaningful. We are looking for a people-oriented, confident, and dependable individual who can help us grow our community in Gurugram by connecting with potential users and hosting our Vyb meetups.

Key Responsibilities

• Community Outreach & Lead Generation (Remote)

• Call registered users and interested leads to explain Sovyb and how Vyb Connect works.

• Understand users' interests, answer questions, and address common concerns about attending a social meetup.

• Follow up with interested users and help them navigate the booking process.

• Identify potential users in Gurugram who may be interested in meeting new people and expanding their social circle.

• Maintain accurate call records, lead status, follow-up dates, user feedback, and booking conversions.

• Share recurring customer objections and insights with the team to improve our marketing and conversion strategy.

• Help turn registrations and enquiries into genuine Vyb bookings through respectful, customer-focused conversations.

• Vyb Meetup Hosting (On-Site in Gurugram)

• Attend scheduled Sovyb meetups at the designated venue, primarily on weekends.

• Coordinate with confirmed attendees before the event and share approved arrival instructions.

• Welcome attendees, introduce participants, and make first-time guests feel comfortable.

• Facilitate simple icebreakers and conversation starters to help the group connect naturally.

• Coordinate with the restaurant and ensure the meetup runs smoothly.

• Distribute Sovyb goodies or conversation cards when applicable.

• Maintain a respectful, inclusive, and welcoming environment, and promptly escalate any safety or conduct concerns.

• Submit a brief post-event report covering attendance, participant feedback, and improvement opportunities.

• Community Building & Growth

• Represent Sovyb professionally in every customer interaction and meetup.

• Encourage satisfied attendees to share feedback and recommend Sovyb to others, with their consent.

• Suggest creative ideas to increase local awareness, referrals, and bookings.

• Work closely with the team to improve the attendee experience and build a stronger Gurugram community.

Requirements & Tech Stack

• Fluent in both English and Hindi, with strong verbal communication skills.
• Friendly, confident, and comfortable speaking with new people over the phone.
• Good at listening, understanding customer needs, and explaining concepts clearly.
• Organized and disciplined in managing follow-ups and maintaining lead records.
• Comfortable hosting small groups and facilitating conversations.
• Dependable, punctual, and committed to mutually agreed event dates.
• Able to travel to designated venues in Gurugram for scheduled meetups.
• Interested in community building, social experiences, customer engagement, hospitality, or business development.

Qualifications

• Previous experience in telecalling, customer service, sales, event hosting, or community management is an advantage, but a positive attitude and willingness to learn are equally important.

What This Opportunity Offers

• The opportunity to work with an emerging social-connectivity startup.
• A remote-first work arrangement with engaging, in-person community experiences.
• Hands-on exposure to lead generation, customer engagement, event management, and startup growth.
• The opportunity to take ownership of the attendee experience and contribute ideas as Sovyb expands.
• A performance-oriented compensation structure.