Software Engineering MTS (DevOps Engineer)

About the Role

Salesforce Hyperforce Development Platform Support (HDPS) develops and hosts the Hyperforce continuous delivery and deployment platform. This includes the Spinnaker, PCS, FIT, FEDX, Managed Releases, IAC services, and the CD platform and ecosystem around it, as well as a suite of software integrity and distribution services.

Key Responsibilities

• Support and assist Salesforce developers who use Hyperforce services.
• Work with customers to help them onboard their services onto the Hyperforce platform.
• Diagnose and debug deployment issues.
• Develop and deliver training content.
• Contribute to the creation of documentation.
• Design, develop, and maintain automation solutions for support using Slack and Python, GenerativeAI.
• Collect Slack Metrics and generate executive dashboards for analytics.
• Design and contribute to customer-facing solutions.
• Work on automation bots and maintain automation platforms in Hyperforce.

Requirements & Tech Stack

• Customer Success acumen
• Strong problem-solving, troubleshooting, and analytical skills
• Ability to understand customer issues, learn fast, and collaborate with other engineering teams to reach a resolution
• Excellent spoken and written communication skills
• Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
• Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure
• Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau
• Experience in Claude, Cursor, Slackbot and any other AI tool
• AI use to enhance productivity is a must.
• Tech stack includes Kubernetes, Terraform, Python, JSON, and Slack apps, as well as public cloud platforms like AWS, GCP, and Azure.
• Claude and Cursor plugin and skill development is a plus.

Qualifications

• Bachelor's or Master's degree along with the skills listed above.

Nice To Have Skills

• Light coding skills in Python, Apex
• Familiarity with Salesforce Service Cloud for Case management
• Familiarity with Salesforce Data Cloud + Tableau for reporting
• Scripting and OS package management (command line tools)
• Secrets Management with Vault
• Knowledge of SDLC processes and practices
• Experience SCM solutions like git
• Knowledge of security patterns, 3pp vulnerabilities, and practices
• Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus
• Public Cloud certifications like AWS, Terraform, CKA are a big plus.