BDR Support Apprentice

About The Role

This is a 6-month apprenticeship in the Revenue Growth department, specifically within Customer Retention. The role is remote and based in India, with shift timings from 08:00 AM to 05:00 PM CST (Mon-Fri). A monthly stipend of 32,000 will be provided. The program starts in November 2026.

This role is for an individual excited about supporting a sales team in a fast-paced environment and eager to learn how sales teams operate. You will be the first point of contact for customers after a BDR reaches out, making a positive impression crucial. This apprenticeship offers an opportunity to learn sales processes and build towards a future BDR role at HighLevel. All team members are expected to stay on camera during calls.

Key Responsibilities

• Learn HighLevel's products and customer base, including agencies, small businesses, and SaaSpreneurs.
• Respond to BDR outreach across calls, texts, chats, and emails.
• Book meetings and demos, and send calendar invites.
• Confirm and remind customers about upcoming meetings via calls, texts, and emails.
• Follow up with customers who missed meetings and assist with rescheduling.
• Gather basic customer needs to qualify leads before passing them to a BDR.
• Ensure warm and interested leads are promptly passed to the appropriate BDR.
• Welcome customers to video meetings and ensure they connect with their BDR.
• Log conversations and next steps in the CRM.
• Assist customers with basic inquiries or direct them to the correct team (e.g., Support, Trial Experience).
• Help the team maintain organization by setting reminders and tracking follow-ups.
• Participate in team meetings, call reviews, and trainings to learn about sales and products.
• Be flexible to assist with other tasks as business needs evolve.

Requirements & Tech Stack

• Mac with multiple monitors.
• Open to learning tools such as HighLevel CRM, Google Suite, Zoom, Slack, and Excel.
• Ability to work from home, on camera, in a quiet space with reliable high-speed internet.
• Open to working US business hours, potentially including early mornings, late nights, or weekends.

Qualifications

• Bachelor’s degree in any discipline, or equivalent qualification.
• Good communication skills in English, comfortable speaking with US-based business owners.
• No prior experience required; training will be provided.
• Past experience in answering calls, scheduling, customer service, or sales is a bonus but not a requirement.
• Friendly phone, text, email, and chat communication style.
• Comfortable initiating conversations with new people.
• Ability to stay organized and manage multiple follow-ups.
• Capacity to juggle multiple tasks in a fast-paced environment.
• Patience and good listening skills.
• A positive, team-first attitude.
• An interest in sales and learning how a sales team functions.