Utility Operations Associate

About the Role

This position is for a Utility Operations Associate based in India, working remotely for a growing technology-driven organization supporting property management operations. This is a six-month contract-to-hire opportunity.

Key Responsibilities

• Utility Invoice Processing: Review and process invoices for electricity, water, sewer, gas, and waste management services, ensuring accuracy and timeliness.
• Billing Validation: Verify account numbers, property details, service addresses, billing periods, meter readings, consumption figures, and charges.
• Discrepancy Detection: Identify missing information, duplicate invoices, overlapping billing periods, unusual charges, incorrect account details, and other inconsistencies.
• Data Entry and Maintenance: Accurately enter invoice information into designated systems and maintain up-to-date records of properties, utility providers, accounts, and meters.
• Invoice Tracking and Follow-Up: Monitor missing, delayed, or pending invoices and coordinate with utility providers and stakeholders for timely processing.
• Utility Account Administration: Assist with setting up new utility accounts and updating existing account information.
• Billing Allocation Support: Apply approved allocation methods and follow client-specific instructions for resident utility billing.
• Issue Investigation and Resolution: Research invoice mismatches, duplicate charges, missing bills, incorrect account details, and other exceptions, ensuring follow-up and resolution.
• Stakeholder Communication: Provide updates on invoice status, outstanding discrepancies, processing delays, and unresolved issues to internal teams and external contacts.
• Process and Quality Compliance: Adhere to standard operating procedures, quality guidelines, approval requirements, data-handling rules, and service-level agreements.
• Continuous Improvement: Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and enhance operational efficiency.

Requirements & Tech Stack

• Professional Experience: Previous experience in invoice processing, utility billing, accounts payable, data entry, financial operations, property management support, or a related administrative role is advantageous.
• Analytical Skills: Strong attention to detail, ability to review billing data, identify inconsistencies, investigate discrepancies, and resolve routine processing issues.
• Data Accuracy: Demonstrated ability to maintain accurate records, verify information across multiple sources, and process repetitive transactions with high precision.
• Organisational Skills: Ability to manage recurring deadlines, prioritize tasks, track outstanding items, and maintain consistent productivity in a structured environment.
• Systems Proficiency: Comfort using digital systems, spreadsheets, and data management tools. Familiarity with billing or property management platforms is a plus.
• Problem-Solving: Methodical approach to investigating invoice discrepancies, identifying root causes, and following established procedures to resolve exceptions.
• Communication Skills: Clear written and verbal communication skills, with the ability to follow up professionally.
• Process Discipline: Willingness to follow documented procedures, approval workflows, quality standards, confidentiality requirements, and service-level expectations.
• Adaptability: Ability to work independently in a remote environment while collaborating effectively and adjusting to changing operational priorities.
• Continuous Improvement Mindset: Interest in identifying process inefficiencies and contributing practical suggestions.

Benefits

• Remote working arrangement.
• Six-month contract-to-hire opportunity.
• Opportunity to develop practical experience in utility billing, invoice processing, and property management operations.
• Exposure to digital tools and technology-enabled operational workflows.
• Collaborative working environment valuing accuracy, accountability, and continuous improvement.
• Opportunity to contribute to efficient billing processes and reliable service delivery.