Customer Support Executive (Chat Process)
CAREERBLOC ~
New Delhi, Delhi, IndiaFresher35m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Diploma or 12th pass
- Must know
- Social media
- Nice to have
- Customer service
- Work
- On-site in New Delhi
- Pay
- Not stated by the employer.
- Skill demand
- Customer service78%Social media1%of 143 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
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About the Role
We are looking for an energetic, empathetic, and results-driven Chat Customer Service Representative to join our growing team. In this role, you will act as the voice of our brand through text, chat, email, and social media channels, ensuring every customer receives fast, compassionate, and effective support. No phone calls are required—all support is handled via written communication.
Key Responsibilities
- Handle incoming customer queries and support tickets via chat, email, and digital messaging platforms.
- Provide clear, concise, and professional written solutions to resolve customer issues.
- Maintain high standards of customer satisfaction by responding promptly and empathetically.
- Collaborate smoothly with team leads and peers to hit team performance targets.
Requirements & Tech Stack
- Exceptional written English communication skills with strong grammar and spelling.
- Computer savvy with comfortable typing speed and accuracy.
- Open to working in a 24/7 operational environment with rotational shifts.
Qualifications
- High School Diploma / 12th Pass or equivalent.
- Freshers are welcome to apply; 1+ year of customer service/BPO experience is an added advantage.