Customer Support Executive
Radical Minds Technologies Pvt. Ltd.
Noida, Uttar Pradesh, IndiaFresherJust nowvia LinkedIn
This job at a glance
- Who can apply
- Freshers · Diploma
- Must know
- Lead generationCRMHelp desk
- Nice to have
- Customer service
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Customer service86%CRM24%Help desk13%Lead generation7%of 150 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
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About the Role
The Customer Support Executive role is a full-time, on-site position based in Noida.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
- Provide accurate information and timely resolution of customer queries.
- Log and track customer issues.
- Escalate complex cases as needed.
- Follow standard operating procedures.
- Maintain high-quality service and professionalism.
- Collaborate with team members and supervisors.
- Meet performance metrics such as response time and customer satisfaction.
- Contribute feedback to improve processes and customer experience.
- Stay updated on client products, services, and policies.
Requirements & Tech Stack
- CRM tools
- Ticketing systems
- Standard office software
Qualifications
- Strong customer service and client relationship skills, including empathy, patience, and a solution-oriented mindset.
- Excellent verbal and written communication skills in English.
- Proficiency in additional languages is an advantage.
- Sound problem-solving and analytical abilities.
- Capability to work in a fast-paced, team-based environment and adapt to shifting priorities and client requirements.
- Willingness to work in rotational shifts, including weekends or holidays if required.
- Previous experience in customer support, contact center, or BPO environments is preferred but not mandatory.
- Minimum educational qualification: high school diploma or bachelor’s degree in any discipline.
- Relevant certifications in customer service are a plus.