Membership and Operations Associate
Smithbucklin
Washington, DCFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Bachelor's degree
- Must know
- OperationsCustomer serviceMarketingExcelMicrosoft Office
- Work
- Hybrid in Washington
- Pay
- Not stated by the employer.
- Skill demand
- Operations74%Excel39%Marketing36%Customer service31%of 98 similar entry-level jobs posted in the US this week
- Listed
- Nov 9, 2026 · still open
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About the Role
Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Membership & Operations Associate to join our Association Management unit in our D.C. office. This role plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.
Key Responsibilities
- Build and sustain strong member relations through attentive detail in handling member requests and volunteer interactions
- Deliver customer service support for continuing education programs and assist with basic tracking and reporting
- Work directly with existing and potential certificants to address any needs they might have in their testing process
- Provide administrative and project support to the client and staff team, including database maintenance and reporting
- Coordinate and maintain financial projects, membership dues, registration and AP/AR
- Assist in the review of marketing collateral
- Assist with the preparation of conferences and meetings as applicable
Requirements & Tech Stack
- Demonstrated exceptional customer service skills
- Strong written and verbal communication skills, with excellent attention to detail
- Strong skills in time management and organization
- Ability to work independently and as part of a team
- Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to travel 5% of the time
Qualifications
- Bachelor’s degree or equivalent experience
- 0-1 year of relevant professional experience, to include customer service and/or administrative support experience
- Practical agency or nonprofit experience is a plus
- Database management experience is a plus
Work Environment
- Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday.
- Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.