Assistant Property Readiness Coordinator

About the Role

Join Real Property Management Metro Boston as an Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service in single-family property management. This is an entry-level position with hands-on training provided.

Key Responsibilities

• Oversee Move-Ins & Move-Outs:
• Schedule and conduct property evaluations.
• Document property conditions at move-in and move-out.
• Address Resident questions and coordinate follow-up.
• Coordinate Make-Ready Projects:
• Organize repairs, cleanings, and other services between Resident turnovers.
• Communicate with vendors, contractors, and internal teams.
• Champion Resident Satisfaction:
• Serve as a primary point of contact for Residents during transition periods.
• Answer questions and resolve concerns.
• Encourage Residents to provide feedback and positive reviews to enhance NPS score.
• Collaborate with the Leasing Team:
• Share updates on property conditions and track progress with Leasing Agents.
• Educate Investors on property statuses and potential upgrades.
• Maintain Detailed Records:
• Accurately document all interactions and property details in software systems.
• Keep digital and physical records updated.

Requirements & Tech Stack

• Customer-Focused: Enjoy helping people and creating positive Resident experiences.
• Detail-Oriented: Notice small details in property evaluations and make-ready processes.
• Organized & Flexible: Juggle multiple tasks and re-prioritize as needed.
• Clear Communicator: Relay information effectively verbally and in writing.
• Tech-Savvy: Comfortable using software tools, apps, and online platforms.
• Locally Based: Live in Northern Virginia to handle field work and property visits.
• Interest in Real Estate and single-family property management.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in a customer-facing or project coordination role is a plus.
• Valid driver’s license and reliable transportation for on-site visits.
• Ability to pass background checks.