Geek Squad Agent (Retail Store)
Best Buy
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer service
- Work
- On-site in Terre Haute
- Pay
- Not stated by the employer.
- Skill demand
- Customer service58%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About the Role
As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, knowledge, and solutions for their computers and other devices at a local Best Buy store.
Key Responsibilities
- Provide positive, timely service to customers during the check-in and checkout process.
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates.
- Help customers set up new devices.
- Provide advice on whether to repair or replace old devices.
- Monitor service queues and provide accurate status updates to customers.
- Maintain knowledge and skillsets through certified training courses.
- Clearly communicate and partner with fellow agents.
Requirements & Tech Stack
- 3 months of experience working in retail or customer service.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
Qualifications
- Passion for technology and desire to solve problems.
- Ability to adapt and learn new skills in a fast-paced industry.
This position is Full-time.