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Technical Support Engineer
Optiv (Contractor)
Greater Bengaluru Area4h agovia LinkedIn
About the Role
This full-time Technical Support Engineer (Contractor) role is an on-site position based in the Greater Bengaluru Area. Optiv is a cybersecurity solutions provider focused on helping organizations plan, build, and run successful security programs.
Key Responsibilities
- Respond to customer inquiries.
- Diagnose issues and provide timely resolutions for security and technology-related problems.
- Troubleshoot hardware, software, and network issues.
- Document cases and solutions.
- Escalate complex problems to higher-level support or engineering teams when needed.
- Collaborate with internal teams.
- Follow established support processes.
- Maintain accurate records in ticketing systems.
- Ensure a high level of customer satisfaction.
- Contribute to knowledge base articles.
- Recommend process improvements.
- Help customers optimize their use of Optiv’s solutions.
Requirements & Tech Stack
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Support and Customer Service skills
- Relevant experience with IT infrastructure, cybersecurity tools, operating systems, and networking fundamentals is beneficial.
- Ability to work on-site in the Greater Bengaluru Area.
- Ability to manage multiple cases.
- Ability to follow structured support processes.
- Strong written and verbal communication skills.
- Ability to collaborate with cross-functional technical teams.
Qualifications
- Preferred: Degree in Computer Science, Information Technology, or related field.
- Preferred: Industry certifications (such as CompTIA, Cisco, or security-focused certifications).