Customer Advocacy Associate
B&H Photo Video
New York, NY0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- SurveyingCAD
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Listed
- Nov 10, 2026 · still open
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Job Overview
The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.
Key Responsibilities
- Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application.
- Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution.
- Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs.
- Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction.
- Escalate any concerns or issues to the appropriate manager / supervisor when required.
- Assist in documenting operational processes.
- Assist in creating customer response templates.
- Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience.
- Support efforts to improve the process and function of the department.