Guest Services Associate

About the Role

Marriott Vacations Worldwide (MVW) seeks a Guest Services Associate to assist in providing Owners/guests with experiences and events to create memorable vacation memories.

Key Responsibilities

• Check Owners/guests into their villas, reviewing property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department.
• May assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests, anticipating and addressing their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Follow company policies and safety procedures.

Requirements & Tech Stack

• Available to work various shifts, holidays, and both weekend days.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to lift/carry/push/pull items weighing up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy.
• Specific job duties may differ by property, size of team, or facility.

Qualifications

None explicitly stated beyond the responsibilities and requirements.