Associate Program Manager

About the Role

This is a business performance and execution role working closely with the COO’s Office across Zolo’s Coliving business. You will work across 5–6 clusters, tracking how properties are performing across Sales, occupancy, and Operations — identifying where performance is slipping, understanding why, and working with teams to drive the right actions. You will read numbers, spot problems, ask questions, and follow through until outcomes are achieved.

Key Responsibilities

• Track Sales, occupancy, and Operations performance across clusters.
• Understand lead funnels — inflow, site visits, bookings, and conversion.
• Identify underperforming properties and the reasons behind them.
• Analyse data to spot trends, gaps, and business risks early.
• Run structured business reviews with cluster and Operations teams.
• Convert review discussions into clear actions, owners, and timelines.
• Work across Inside Sales, Operations, CX, Marketing, and other teams to drive closure.
• Provide the COO’s Office a clear view of what is working, what isn't, and what needs attention.

Requirements & Tech Stack

• Comfortable with Excel / Google Sheets and data analysis.

Qualifications

• Naturally think in numbers, funnels, and outcomes.
• Understand the reasons behind missed targets.
• Ability to bring structure to multiple moving priorities.
• Persistent with follow-ups and see tasks through to closure.
• Communicate clearly and work with multiple stakeholders.
• Desire to understand how a business operates beyond one function.

Experience in Inside Sales, Sales Operations, Business Operations, Program Management, Business Analytics, Growth / Revenue Operations, or a Founder’s / CEO’s / COO’s Office can be particularly relevant.

Why This Role?

This role offers direct engagement with the COO’s Office and Business Leaders, providing visibility into decision-making processes across Zolo’s Coliving business. You will gain exposure to Sales, Operations, occupancy, customer experience, and overall business performance, working on problems that directly impact property performance.

Opportunity to

• Work closely with the COO’s Office and senior business leaders.
• Gain early career visibility into business decisions.
• Understand the synergy between Sales, Operations, and Customer Experience in driving a business.
• Work across multiple properties and clusters.
• Take business problems from data to insight to action to closure.
• Build a foundation for growth in roles like Program Management, Business Operations, Strategy & Operations, or Business Leadership.