(USA) Member Specialist

About the Role

Provides member service, maintains checkout and entrance/exit areas, and resolves member issues and concerns.

Key Responsibilities

• Acknowledges members, verifies membership cards, and identifies member needs.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Locates merchandise and assists members with purchasing decisions and transporting items.
• Arranges and organizes merchandise, and zones the area.
• Maintains a safe shopping environment by following safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Follows proper procedures for handling merchandise and identifies shrink and damages.
• Safeguards Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains required documentation, including paperwork and logs.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, procedures, new technology, tool functionality, and new program rollouts.
• Provides continuous learning and process improvement opportunities.

Requirements & Tech Stack

• Retail experience
• Experience operating front end equipment (e.g., cash register)
• Experience working with mobile retail applications

Qualifications

• Acts with integrity and models company values.
• Works as a team, building strong and trusting relationships.
• Communicates with impact, energy, and positivity.
• Helps, develops, and mentors others.
• Recognizes others' contributions.
• Embraces differences and creates a workplace of belonging.
• Completes work assignments and priorities using policies, data, and resources.
• Collaborates with managers, co-workers, customers, and business partners.
• Identifies priorities, deadlines, and expectations.
• Communicates progress and information.
• Addresses improvement opportunities.
• Adapts to and learns from change, difficulties, and feedback.
• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies and skills.
• Supports others through change.