Enterprise Internship

About the Role

The Quality & Clinical Transformation Intern supports initiatives designed to improve clinical quality, patient outcomes, safety, operational effectiveness, and the overall care experience. Working with Quality and Clinical Transformation leaders and cross-functional partners, the intern will gain hands-on experience in healthcare quality improvement, data analysis, process improvement, and change management. This internship provides exposure to how a large healthcare organization identifies improvement opportunities, evaluates performance, and implements solutions that advance high-quality, safe, efficient, and patient-centered care at either the site-based level or the enterprise level.

• Internship Dates: May 31, 2027 - August 6, 2027
• Hours: Up to 40 hours per week, Monday-Friday business hours
• Location: On-site in Shelby, NC
• Pay Range: $21.00 - $21.00

Key Responsibilities

Quality Improvement & Clinical Transformation

• Support quality improvement and clinical transformation projects focused on improving patient outcomes, safety, care delivery, and operational performance.
• Assist with identifying opportunities for process improvement and standardization.
• Participate in project meetings, improvement workgroups, and cross-functional initiatives.
• Help document current-state processes, identify gaps, and support development of future-state workflows.
• Research healthcare quality improvement practices and emerging trends to support transformation efforts.

Data & Performance Analysis

• Assist with collecting, organizing, validating, and analyzing quality and performance data.
• Help monitor key performance indicators and identify trends or areas of opportunity.
• Develop reports, dashboards, presentations, and visual summaries to communicate findings.
• Support measurement of project outcomes and progress toward established goals.
• Translate data and findings into clear, actionable insights for project teams and leaders.

Project & Change Management

• Support project planning, documentation, timelines, deliverables, and status tracking.
• Assist with meeting preparation, notes, action items, and follow-up.
• Help develop educational materials, communications, and presentations to support implementation and adoption of improvement initiatives.
• Collaborate with clinical, operational, quality, analytics, and other teams to support project objectives.

Research & Best Practices

• Conduct literature reviews and research evidence-based practices, benchmarks, and industry trends.
• Summarize research findings to inform quality and transformation initiatives.
• Assist teams in identifying opportunities to apply evidence-based practices across care settings.

Qualifications

Education

• Currently pursuing a bachelor degree in healthcare administration, public health, health sciences, business, data analytics, industrial engineering, or a related field.
• Currently enrolled with freshman, sophomore, junior, or senior status for Fall 2027 at a regionally accredited college or university. Interns are expected to be in the process of obtaining an undergraduate degree.

Experience

• No experience required.

Knowledge, Skills & Abilities

• Grade point average of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Demonstrated ability in successfully completing tasks.
• Strong teamwork skills.
• Effective multitasking and prioritization skills.
• Strong computer skills, including proficiency with Excel.
• Must demonstrate integrity, maturity, dependability, a positive attitude, and enthusiasm.

Requirements

• None Required for licensure, registration, and/or certification.