Customer Service New Associate

About the Role

Accenture is seeking a Customer Service New Associate for their Trust and Safety (Content Moderation and Responsible AI) offering in India. This role contributes to keeping the internet safe by evaluating and improving the quality and safety of online content.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, generative AI shortcomings, and advancements in content moderation and responsible AI regulations.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance.

Requirements & Tech Stack

• Language Translation - Customer Service
• Hindi - Intermediate

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture (Preferred).
• High affinity and cultural awareness of political and social situations (Preferred).
• Active participation in Accenture's well-being support program.

Note: This role may involve exposure to objectionable or disturbing content.