Retail Sales Associate / Keyholder

About the Role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.”

Key Responsibilities

• Manage and maintain stores within your district, combining customer service and property maintenance skills.
• Develop customer relationships by identifying self-storage needs and providing solutions.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Perform daily operational tasks including lock checks and showing units to customers.
• Work independently and on a team to rent self-storage units, sell store merchandise, and manage the leasing process.
• Utilize our Point-of-Sale System (POS) to accept payments.
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.
• Perform physical tasks including daily walks of the property, cleaning units and store grounds, and opening/closing storage doors (up to 50 lbs).
• Maintain facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Ensure a clean and safe storage facility that meets company guidelines, including restrooms, landscaping, parking areas, storage doors, and office space.

Requirements & Tech Stack

• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent requirement to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.