Customer Contact Comms New Associate

About the Role

You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of dissatisfied customers by providing the best resolutions. You will also be responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Manage/resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide resolutions to customer issues.
• Close faults and complaints within SLAs.
• Solve routine problems, largely through precedent and referral to general guidelines.

Requirements & Tech Stack

• Omnichannel customer service experience.
• Written and verbal communication skills.
• English(International) - Proficient language ability.

Qualifications

• Any Graduation.
• This role may require you to work in rotational shifts.