Client Relations Associate
NexEra Legal LLP
Mohali district, India0–2 yrs59m agovia LinkedIn
About the Role
The Client Relations Associate will serve as a primary point of contact for clients, ensuring timely and professional responses to inquiries and ongoing matters. This is a full-time, on-site role in the Mohali district.
Key Responsibilities
- Coordinate client meetings.
- Maintain accurate records of client interactions.
- Support lawyers in preparing client communications and basic documentation.
- Monitor case progress.
- Follow up on pending information.
- Help manage client expectations by clearly communicating timelines and next steps.
- Gather client feedback.
- Assist with client onboarding.
- Contribute to initiatives that enhance client satisfaction and strengthen long-term relationships.
Requirements & Tech Stack
- Ability to work on-site full time in the Mohali district.
- Ability to manage multiple client matters with attention to detail and organization.
- Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or case management systems).
- Accurate documentation practices.
Qualifications
- Strong Client Relations and Customer Service skills.
- Excellent Interpersonal Skills and Communication abilities.
- Solid Analytical Skills.
- Bachelor’s degree in law, business, communications, or a related field is advantageous but not mandatory.
- Prior experience in client-facing roles in legal, professional services, or consulting environments is preferred.