Customer Experience Associate, Global Emails
Bark.com
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskOperationsCustomer serviceMarketing
- Nice to have
- Sales
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service76%Operations15%Help desk7%of 144 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
Hiring for: Customer Experience Associate - Global Emails
Key Responsibilities
- Act as the first point of contact for professionals and customers.
- Serve as a product expert, assisting new and existing professionals with queries.
- Respond to and resolve customer emails promptly.
- Reply to emails using the Zendesk ticketing system.
- Handle unresolved customer questions.
- Ensure satisfactory resolution of various issues.
- Maintain high service delivery and customer satisfaction levels.
- This position involves 80% emails and 20% calls.
Requirements & Tech Stack
- Excellent written and spoken English.
- Strong communication style: clear and confident.
- Problem-solving skills.
- Good knowledge of using a laptop/computer with above-average typing skills.
- Exceptional attention to detail.
- Experience in an International process.
- Experience handling both calls and emails.
- Driven and motivated with a great work ethic.
- Eagerness to learn and progress within the company.
- Self-starter.
- Fresh Graduates and Career Come-backs are eligible to apply.
Qualifications
- Experience in Sales is good to have.
- Good to have some experience handling UK & US customers.
- Experience in an International process.
- Experience in handling both calls and emails.
Working Hours & Days
- 9-hour shift with a 1-hour break.
- Rotational Shift:
- Morning Shift: 08:00 AM to 05:00 PM IST
- Day Shift: 11:00 AM to 08:00 PM IST
- Night Shift: 08:00 PM to 05:00 AM IST
- 5 days a week.
Compensation & Benefits
- Offered CTC: Rs.3.71 LPA Fixed.
- Performance Bonus.
- Shift Allowances (As Applicable).
- Two-way cab facility (For night shifts).
- 33+ paid days off annually.
- Quarterly team socials.
- Access to Learning & Development programs.
- Work with a collaborative and supportive team.
- Opportunities for career growth and advancement.
- Healthcare insurance for you, with the option to upgrade for family coverage.
About Bark
Bark is an online services marketplace connecting customers with professionals across over 1,000 categories, operating in nine countries. Bark uses technology to match customers with professionals. Bark has a global team of over 220 people and is transforming into a full marketplace platform with subscription-based pricing. Bark is a profitable, PE-backed scale-up (EMK Capital).
About Bark India
Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022. It manages Marketing and Sales functions for India, South Africa, and Singapore, and provides customer support for India and Global operations.