Front Office Assistant

About the Role

The Front Office Assistant is a full-time, on-site role responsible for supporting daily front desk operations at Whispering Palms Beach Resort Candolim Goa.

Key Responsibilities

• Welcoming guests.
• Managing check-in and check-out procedures.
• Handling room inquiries.
• Responding to guest requests courteously and efficiently.
• Answering and routing phone calls.
• Scheduling appointments or reservations.
• Maintaining accurate records and documentation.
• Handling basic administrative and clerical tasks.
• Coordinating with other departments to resolve guest issues.
• Ensuring the reception area remains organized and presentable.

Qualifications

• Strong Interpersonal Skills for professional guest and colleague interaction and a customer-focused attitude.
• Solid Phone Etiquette for answering, screening, and routing calls clearly and politely, providing accurate information.
• Appointment Scheduling skills for efficient management of reservations, bookings, and guest appointments.
• Administrative Assistance and Clerical Skills for accurate documentation, data entry, filing, and basic office tasks.
• Proficiency in written and spoken English.
• Knowledge of local languages is an advantage.
• Basic computer literacy, including familiarity with office software and hotel management systems.
• Prior experience in front office, reception, or hospitality roles is preferred but not mandatory.
• Ability to work flexible shifts, including weekends and holidays.
• Ability to maintain a professional appearance and demeanor.