Customer Service Representative
WNS
Job Title: International Customer Service Executive (Voice/Non Voice) - Non IT Support
About WNS
WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance, and Logistics. WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.
Job Summary
We are looking for enthusiastic and customer-focused Customer Service Executives to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 3 years of experience are welcome to apply.
Key Responsibilities
- Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Requirements & Tech Stack
- Graduate Freshers can apply (depending on company requirements).
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and familiarity with MS Office.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-centric attitude and willingness to learn.
Qualifications
- 0-3 years of experience in customer service, customer support, BPO, call center, or related roles.
- Freshers with excellent communication skills are encouraged to apply.
Working Conditions
- Location: Pune
- Shift: Rotational shifts
- Working Days: 5 days per week
- Weekly Off: Rotational Off