Documentation Officer

Organization: Institute of Social Responsibility and Accountability (ISRA)

Position: Documentation Officer

Location: New Delhi, Delhi

Employment Type: Full-time

About ISRA

The Institute of Social Responsibility and Accountability (ISRA) is a non-profit organization working to empower marginalized and underserved communities through social protection, digital inclusion, livelihood generation, employability, and access to government welfare schemes. ISRA works in collaboration with government institutions, corporate partners, foundations, and civil society organizations to implement development initiatives and strengthen last-mile service delivery. ISRA is looking for a motivated, detail-oriented, and proactive Documentation Officer to join its team in New Delhi. The position offers an excellent opportunity for fresh graduates to gain hands-on experience in development-sector documentation, data management, monitoring, and field-level project implementation.

Key Responsibilities

• Field Coordination and Documentation

• Coordinate regularly with field teams to ensure the timely collection and submission of accurate project data, supporting evidence, photographs, testimonials, case studies, and other relevant documentation.

• Review the quality, completeness, consistency, and authenticity of information submitted by field staff.

• Follow up with field teams to address gaps, discrepancies, and missing information.

• Ensure that project documentation is properly organized, maintained, and readily available for reporting and review.

• Project Reporting and Content Development

• Prepare project progress reports, monthly and quarterly reports, field visit reports, success stories, case studies, and other project-related documents.

• Consult with field teams, project managers, government representatives, community stakeholders, and other relevant partners to gather information for project reports.

• Translate field-level information, beneficiary experiences, and project outcomes into clear, structured, and evidence-based narratives.

• Support the preparation of donor reports, presentations, and other communication materials as required.

• Data Validation and Quality Assurance

• Conduct data validation exercises as and when required to ensure the accuracy, completeness, and consistency of project information.

• Identify duplicate entries, data discrepancies, missing fields, and inconsistencies in beneficiary records and project databases.

• Coordinate with field teams to rectify errors and maintain reliable project data.

• Support periodic data quality assessments and ensure compliance with prescribed reporting formats and organizational standards.

• MIS Training and Capacity Building

• Provide training and handholding support to field staff on the use of the Management Information System (MIS), digital data collection platforms, and reporting tools.

• Guide field teams on data entry, evidence uploads, documentation protocols, and reporting procedures.

• Develop simple user guides, training materials, and standard operating procedures wherever required.

• Provide ongoing technical and operational support to field teams to improve data quality and reporting efficiency.

• Field Visits and Stakeholder Coordination

• Undertake extensive travel to project locations to understand implementation progress, verify field-level information, and strengthen documentation practices.

• Interact with beneficiaries, field teams, government officials, and other stakeholders to collect relevant project information and document outcomes.

• Conduct field-level verification of project activities, supporting evidence, and success stories.

• Perform other documentation, reporting, and data management responsibilities as assigned by the reporting manager.

Requirements & Tech Stack

• Working knowledge of MS Excel, MS Word, PowerPoint, and Google Sheets.
• Familiarity with digital tools, MIS platforms, and data validation processes.

Qualifications

• A bachelor’s degree in Social Sciences, Development Studies, Rural Development, Management, Journalism, Mass Communication, Statistics, or a related discipline.
• Fresh graduates are welcome to apply.
• Good written and verbal communication skills in English and Hindi.
• Strong attention to detail and the ability to work with data, reports, and supporting documents.
• Willingness to travel extensively to project locations, including rural and remote areas.
• A proactive attitude, willingness to learn, and ability to coordinate effectively with diverse teams.

Key Competencies

• Strong documentation, report-writing, and analytical skills.
• High levels of accuracy, ownership, and attention to detail.
• Effective communication and coordination skills.
• Ability to manage multiple assignments and meet reporting deadlines.
• Adaptability and willingness to work in dynamic field environments.

What We Offer

• Attractive remuneration, commensurate with the candidate’s capabilities and suitability for the role.
• An opportunity for freshers to build a career in the development sector.
• Hands-on exposure to large-scale social development projects, MIS, data quality assurance, and donor reporting.
• Opportunities to work with field teams, government stakeholders, and development partners.
• Practical learning through field visits, training, and engagement with diverse communities.
• A collaborative work environment with opportunities for professional growth.