Senior Software Engineer
Virtusa
Bengaluru, Karnataka, India0–2 yrs6d agovia LinkedIn
Key Responsibilities
- Issue Triage: Monitor incoming tickets via Jira/ ServiceNow, categorizing them by severity and identifying the core technical problem.
- Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
- Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
- Runbook Execution: Follow standardized "Step-by-Step" guides to resolve known errors.
- Health Checks: Monitor Google Cloud Operations Suite for red-line alerts on CPU usage, disk space, or service outages.
- Log Analysis: Use Cloud Logging and AI-summa to analyze logs.
Requirements & Tech Stack
- Jira
- ServiceNow
- GCP (Compute Engine, IAM, VPC Networking, Cloud Storage, Cloud SQL, Cloud Logging)
- Google Workspace (GWS)
- Google Cloud Operations Suite
- AI assistants
- Gemini (or similar GenAI)
Qualifications
- 0–2 years in IT Support, Help Desk, or Cloud Operations.
- Bachelor’s in CS/IT or equivalent technical certifications.
- Basic understanding of GCP Compute Engine, IAM, and VPC Networking.
- Google Cloud Digital Leader certification (Required).
- Google Associate Cloud Engineer certification (Preferred).
- Ability to use GenAI (like Gemini) to interpret code snippets or error logs.
- Strong English communication skills.
- A "customer-first" mindset.