Customer Service/Customer Support Internship

About the Company

MARS Cosmetics is a young and bold color cosmetics brand based in Delhi, focused on making beauty products better and more affordable.

Key Responsibilities

• Customer Query Management: Handle customer queries via email, WhatsApp, and calls.
• Order & Delivery Assistance: Assist customers with order status, tracking details, delivery delays, cancellations, refunds, and other order-related concerns.
• Issue Resolution & Escalation: Identify customer issues, provide appropriate resolutions, and escalate complex cases to the relevant teams.
• Coordination & Follow-ups: Coordinate with internal teams, courier partners, and warehouse teams to ensure timely resolution.
• Documentation & Reporting: Maintain customer support trackers, update query statuses, and ensure accurate records of complaints, resolutions, and follow-ups.