Customer Support Associate
Tech Mahindra
Hyderabad1–4 yrs2h agovia Naukri
Walk-in drive · 28 to 31 Oct · 10.00 AM - 4.00 PM
(Gate No 2) Survey No. 64, Infocity Unit No. 12, Plot No. 35 & 36, Hitech City Layout, Madhapur, Hyderabad, Telangana 500081 Map
This job at a glance
- Who can apply
- 1–4 years of experience · Any graduate
- Must know
- CRM
- Nice to have
- Customer service
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service69%CRM14%of 109 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
We are looking for a dedicated and customer-focused Customer Support Associate to handle customer queries through online chat platforms. The candidate will provide prompt and accurate responses, ensure customer satisfaction, and maintain professional communication with international clients.
Key Responsibilities
- Handle customer queries via live chat in a professional and timely manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues, complaints, and requests efficiently.
- Maintain high customer satisfaction and quality standards.
- Escalate complex issues to the appropriate team when necessary.
- Maintain proper documentation of customer interactions.
- Follow company policies, procedures, and quality guidelines.
- Meet daily productivity and performance targets.
Requirements & Tech Stack
- Minimum 06 Months of Exp in International Chat Process.
- Excellent written communication skills in English.
- Good typing speed and accuracy.
- Strong problem-solving and customer service skills.
- Ability to handle multiple chats simultaneously.
- Basic computer knowledge and familiarity with chat tools/CRM software.
- Ability to work in night shifts or night rotational shifts.
Qualifications
- Any Graduate / Undergraduate (depending on company requirements).
- Experienced candidates can apply.
Preferred Skills
- Experience in BPO / Customer Support / Chat Process.
- Good interpersonal and time management skills.
Note
Freshers and candidates from Healthcare, Content Moderation, or Domestic processes are not eligible for this role.
Need to carry two hard copies of resume and mention HR Priyanka /HR Keerthi.