Process Expert
Amazon
Bengaluru, Karnataka, India3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Bachelor's degree
- Must know
- OperationsOnboardingStakeholder managementBusiness analysisExcelMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations38%Stakeholder management36%Business analysis22%Onboarding3%of 99 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
Operations as a Service (OaaS) enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.
Key Responsibilities
- Process Transition: Collaborate with the Transition team to support process onboarding, SOP creation, training, and ramp-up to enable transition to BAU.
- Process Expertise & Execution: Develop deep process expertise and independently execute test and production cases. Serve as the subject matter expert for assigned workflows and provide guidance to Operations.
- Program Governance & Performance: Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other key metrics. Analyze performance trends and provide insights for WBRs, MBRs, QBRs, and business decisions.
- Stakeholder Management: Act as the primary process POC and partner with business stakeholders and internal teams, including Operations, STL, Transition, CPT, and ONT, to align requirements, manage dependencies, and drive execution.
- Problem Solving & Escalation Management: Own critical process issues, conduct root-cause analysis, and implement corrective and preventive actions. Identify systemic gaps and drive resolution with partner teams.
- Process Excellence & Simplification: Identify process inefficiencies, standardize workflows, and drive best practices across programs. Build reporting and communication mechanisms to improve performance visibility.
- Automation & Scalability: Identify opportunities to eliminate manual effort and improve process scalability. Partner with Tech and Operations teams to design and implement automation and other process improvements.
- Flexibility to work in 24x7 shift and rotational weekly off.
Qualifications
- Bachelor's degree or equivalent.
- Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations.
- Knowledge of Microsoft Office products (Excel and Word).