Business Advisory Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Key Responsibilities

• Assist users with portal access, navigation, and benefit enrollment.
• Resolve eligibility, coverage, and general benefits-related issues.
• Document interactions accurately and maintain service records.
• Meet established SLA, quality, and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.

The Team

Serves as the primary point of contact for employees and members seeking assistance with benefits-related inquiries. Provides support to clients and helps them navigate the MyBen Portal, resolve enrollment and eligibility issues, answer benefits-related questions, and ensures a seamless customer experience while meeting service, quality, and compliance standards.

Roles and Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Interactions are within your own team and direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made impact your own work.
• Individual contributor as part of a team, with a predetermined, focused scope of work.
• This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Insurance Services - Insurance Claims
• Ability to navigate multiple systems and web-based applications.

Qualifications

• Any Graduation.
• Strong verbal and written communication skills.
• Problem-solving and analytical thinking.
• Knowledge of employee benefits, enrollment, and eligibility processes (preferred).
• Attention to detail and accuracy in documentation.
• Strong organizational and time-management skills.
• Customer-focused and detail-oriented professionals passionate about delivering an exceptional support experience.
• Possess strong communication skills, a problem-solving mindset, and the ability to effectively manage employee benefits inquiries received through various communication channels.