Front Office Guest Service Associate

About the Role

• Full-time, on-site role in Gurgaon.

Key Responsibilities

• Greeting guests.
• Managing check-in and check-out processes.
• Ensuring a smooth and welcoming front office experience.
• Responding to guest inquiries.
• Coordinating with housekeeping and other departments.
• Maintaining accurate records in the property management system.
• Managing billing and payments.
• Addressing guest feedback or concerns professionally.
• Supporting lobby operations to uphold brand standards.
• Consistent adherence to service protocols, grooming standards, and safety and security procedures.

Requirements & Tech Stack

• Proficiency in front office operations (check-in/check-out, reservations handling).
• Experience using property management or hotel software.

Qualifications

• Strong guest service and hospitality skills (professional demeanor, empathy, commitment to guest satisfaction).
• Excellent communication skills (verbal and written).
• Good organizational and multitasking abilities, with attention to detail.
• Basic numerical and cash-handling skills.
• Ability to work in shifts, including weekends and holidays.
• Ability to collaborate effectively within a diverse team.
• Prior experience in hotel front office or customer-facing roles is preferred.
• Exposure to the hospitality industry in India is an advantage.
• Diploma or degree in Hotel Management, Hospitality, or a related field is beneficial.
• On-the-job training may be provided for promising candidates.