telecaller

About the Role

• Full-time, on-site telecaller role based in Bengaluru.
• Handle inbound and outbound calls to prospective and existing customers.
• Provide information about products or services.
• Respond to queries in a clear and courteous manner.

Key Responsibilities

• Maintain call records.
• Follow up on leads.
• Update customer details in the system.
• Escalate complex issues to the appropriate team members.
• Meet call targets.
• Adhere to call scripts and quality standards.
• Coordinate with sales or service teams to support conversions and customer satisfaction.
• Maintain a professional demeanor.
• Respect privacy and data protection guidelines.
• Represent Four Space positively on every call.

Requirements & Tech Stack

• Basic computer literacy, including using CRM or call management tools, email, and spreadsheets for recording and tracking customer interactions.

Qualifications

• Strong verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.
• Customer service abilities such as problem-solving, empathy, patience, and handling objections or complaints professionally.
• Time management and organizational skills to manage high call volumes, follow up on leads, and meet daily and weekly targets.
• Proficiency in English and at least one additional regional language commonly used in Bengaluru (such as Kannada or Hindi).
• Positive attitude, willingness to learn, and ability to work collaboratively with colleagues and supervisors.
• Prior experience in telecalling, customer support, or sales (voice process) is beneficial but not mandatory.
• Minimum of a high school diploma or equivalent qualification is required.
• Further education in business, communications, or a related field is an advantage.